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Adding a media action

This topic explains the steps to add a media action to an interaction. To add an action, you can either create a new interaction or use an existing interaction.

  1. In the left navigation page, click Bots to open the Bots page.
  2. Click the interaction to which you want to add the action.
    The interaction panel expands displaying all actions that you can add.

  3. Click the Media icon to add the message action.
    The message action panel opens.
Note: Hold the mouse pointer on the icon on each field to view the specific information about the field.
  1. In the Title field, enter the title for the media.
  2. In the Media field, click on the Media file button to add the media files from the system.
  3. In the Message field, enter the message for the users.
  4. Add button to the message.
  5. Add a quick reply to the message.

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