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Adding Interactions

Interaction, a message with a set of rules that processes incoming messages on the Channels of a particular flow. A flow will use these automated rules and responses to interact with a Human through a messaging channel.

  1. Navigate to the Bots page.
  2. On the interactions design page, click the plus icon.

    The interaction is added with a number next to the last interactions added in the flow.

    The interaction button displays the gear icon at the top-right corner to manage various operations on the interaction.

    For more information see managing interactions.

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